Privacy Policy

DVAB LABS Private Limited is a technology company incorporated under the Companies Act 2013 in Maharashtra, India. We operate dvablabs.com and the services accessible through it. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with your use of our platform and services. This policy is governed by India's Digital Personal Data Protection Act 2023 and the applicable provisions of the Information Technology Act 2000.

Data We Collect

When you contact us, register on the platform, or place an order, we collect your name, business name, email address, and phone number. We collect company registration details, GST number, and business address where required for order processing or invoicing. We maintain records of orders placed, specifications submitted, and correspondence related to those orders. We collect standard technical usage data in aggregate (pages visited, session duration, and device type), which is not used to identify you individually. We do not collect or store payment card details. Payment processing is handled entirely by third-party gateways operating under their own security standards.

How We Use It

We use your data to respond to enquiries, process orders, issue invoices, and maintain transaction records as required under Indian tax law. We communicate with you about your account, orders, and material changes to our services that directly affect you. We use aggregate usage data to improve the platform. We do not send marketing communications unless you have specifically opted in. We do not sell, rent, or trade your personal data to third parties for commercial purposes. We do not build marketing profiles or use your data for behavioural advertising.

Legal Basis for Processing

Under the Digital Personal Data Protection Act 2023, we process your personal data on the following grounds: your consent where we have sought it; the necessity of processing to fulfil a contract with you or to take steps prior to entering a contract; and compliance with our legal obligations under Indian law, including the Income Tax Act 1961 and applicable GST regulations.

Who We Share It With

We share your data only where necessary for the purposes described in this policy. Manufacturers and suppliers receive only the specifications and delivery information required to fulfil your order. Logistics partners receive your delivery address and contact details for the purpose of shipping that specific order. Payment processors receive only what is required to complete the transaction. We share data with regulatory and tax authorities where required by Indian law or by lawful order from a government authority.

How Long We Keep It

We retain personal data only as long as necessary for the purpose for which it was collected or as required by applicable law. Transaction and invoicing records are retained for a minimum of 8 years as required under the Income Tax Act 1961 and GST regulations. Where you have not transacted with us, contact data is retained for a maximum of 3 years from your last interaction with the platform.

Your Rights

Under the Digital Personal Data Protection Act 2023, you have the right to access personal data we hold about you, to request correction of inaccurate or incomplete data, to request erasure of your data subject to our legal obligations to retain certain records, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at ceo@dvablabs.com. We will respond within 30 calendar days.

Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. No system is entirely secure. In the event of a data breach that is likely to affect your rights or interests, we will notify you in accordance with our obligations under applicable Indian law.

Cookies

We use essential cookies required for the platform to function and analytics cookies in aggregate to understand platform usage. We do not use advertising cookies, cross-site tracking cookies, or cookies that build an individual profile of you. You may disable cookies through your browser settings, though this may affect platform functionality.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before submitting any personal data to them.

Changes

We may update this policy at any time. The revised date at the top of this page reflects the most recent version. Material changes will be communicated to active users by email or through a notice on the platform.

Contact

For questions about this policy or your personal data, contact us at ceo@dvablabs.com, or by phone at +91 92264 06032 or +91 99214 07300. DVAB LABS Private Limited, Maharashtra, India.